How Exciting To See Our Very Own Bill Newland featured in Team Catalyst Connections, Insider Insight!
Here’s the article:
Q4 2024 Edition
www.teamcatalyst.net
CONNECTIONS
TEAM CATALYST
December 2024 INSIDER INSIGHT
Team Catalyst values diverse industry insights.
In this issue, we spotlight William Newland, Vice President of 360 Legal, Inc., as he celebrates forty years of working in the mortgage servicing industry.
William Newland (a.k.a. Bill & Newly) reflects on four decades of achievements,
valued mentors and lasting friendships built throughout his career in the mortgage servicing industry.
We spoke with Bill on how his journey began and asked him to share insight on his inspirations, pivotal experiences, and his current roles andresponsibilities?
TEAM CATALYST:
Bill, we thank you for sharing your insight with our TeamCatalyst Connections Audience. Let’s start with your current position with 360 Legal, As Vice President, what are your current roles and responsibilities?
BILL NEWLAND:
Currently, at 360 Legal Inc., I focus on business development and client relations, working closely with CEO Mike Weaver, whose leadership and mentorship continue to drive our growth, As a National Process Server, 360 Legal offers comprehensive service offerings and innovative technology. We are focused on delivering unmatched efficiency, accuracy, and quality, while meeting all legal and regulatory provisions.
TEAM CATALYST:
This is a milestone year for you – 40 years of service in the mortgage servicing industry! Can you share how your journey began and how roles within the industry have evolved over the years?
BILL NEWLAND:
I started my mortgage servicing career in 1984 at Household Finance, and spent 12 years in consumer and mortgage lending. In the mid-1990s, I transitioned to Ocwen, where I began my management journey in default operations. With guidance from mentor Scott Conradson, I learned the importance of communication, managing failure, and celebrating success.
In 2004, joined FNF/LPS, where I advanced to an executive role and helped improve foreclosure operations and technology, contributing to the development of Black Knight technology. My career has been shaped by strong relationships with colleagues, clients, and attorneys, and I credit Greg Whitworth and Clay Cornett for their significant influence.
TEAM CATALYST:
What trends to you foresee defining mortgage servicing in 2025?
BILL NEWLAND:
Looking ahead, we anticipate significant advancements in the mortgage servicing industry driven by technology. Key trends include the increased use of AI and machine learning for customer service, loan processing, and predictive analytics, along with the adoption of blockchain technology to enhance data security and transparency. Additionally, we will see an expansion of self-service portals and mobile apps to facilitate seamless customer interactions.
360 Legal’s growth strategy in 2025 focuses on three key areas:
- Enhancing Operational Efficiency: We aim to refine and streamline our service processes through increased training. automation, and Al integration.\
- Expanding Our Client Base: We will actively seek new clients and broaden our service offerings.
- Investing in Technology Innovation: Continued investment will be made to enhance our platform and ensure the safety of our systems.
These initiatives will position us to leverage technological advancements while driving growth and improving customer experience.”
TEAM CATALYST:
We commend your and 360 Legal’s contributions to community engagement and industry involvement. Can you highlight some of these initiatives?
BILL NEWLAND:
We proudly support organizations like Tunnel to Towers, continuously seeking ways to give back through donations and community outreach. It’s a meaningful way to honor and assist those who have served. Additionally, our active participation in industry associations such as ALFN, NCBA, and others keeps us informed on regulatory developments and industry best practices, while facilitating valuable networking opportunities and close relationships with our client base.
“After 40 years in this industry, I am deeply grateful for the friendships I’ve gained. I hope the name “Newly” evokes meaningful memories and brings smiles to those that hear it.”
