Bill’s Interview Series EPISODE 4

Bill’s Interview Series EPISODE 4 – Value to 360Legal

Welcome to the 360 Legal Florida Process Server Podcast, where we discuss all things service of process. Today we are streaming Bill Newland, Vice President of Business Development at 360 Legal. In this segment, we discuss the added value Bill brings to clients and 360 legal .

Interviewer:
Attorneys in the space that you work in, I would imagine have fairly ingrained relationships with their support providers. What would motivate someone to move from somebody they have dealt with for years to somebody like 360 and what’s in play to do that? How hard is. To make that transition?

Bill Newland:
That’s a great question.

With the attorneys that are out there, we have some companies that have longevity in this industry. With the Process Serving companies that are out there right now, the attorneys have developed a lot of good relationships with those companies. What I have talked to Mike about is the relationships that I bring to 360 Legal, that I think will help the law firms is that the law firms already know who I am. I’ve built, a longevity relationship with those attorney firms. Those attorneys, trust me, they know that I’m going to help them wherever I possibly can with one, my knowledge. Two, the relationships that I’ve been able to build throughout the industry. And three, they know, I know this side of the business as far as the mortgage servicing business.

With the relationships that I have built, I’m able to get in to speak with the managing partner or the chief operating officer, someone in that law firm, I have built a relationship in the past, and so sitting down and talking with the managing partner or the chief operating officer, we’re not trying to move a company aside. What we’re trying to do is come in as a secondary provider to help with their risk associated with only having one provider. If something were to happen to that provider, then you don’t have a backup. Then, you lose the ability to get your files out in a timely fashion. Nowadays with the CFPB with the OCC or even clients, they all want you to have a secondary provider, to be able to send work to. What we wanna do as a secondary provider currently, is to show what we can do if we were the main provider for this service, the process to serve. That’s where we have the ability to show the client, in this case the attorney, what we can do as far as helping the attorney reduce cost from being able to get our process to serve numbers a little bit better than what the numbers they have right now. Bringing on a secondary provider to a large institution reduces the risk as far as mitigating any type of potential issues with the current service provider that they have.

This would make a law firm much more attractive to a large client because they do have dual abilities to utilize the service, which would be what 360 Legal could do for any large client.