{"id":11091,"date":"2023-10-29T14:35:33","date_gmt":"2023-10-29T18:35:33","guid":{"rendered":"https:\/\/360legal.net\/blog\/?page_id=11091"},"modified":"2023-10-29T14:35:50","modified_gmt":"2023-10-29T18:35:50","slug":"it-takes-20-years-to-build-a-reputation-and-five-minutes-to-ruin-it","status":"publish","type":"page","link":"https:\/\/360legal.net\/blog\/it-takes-20-years-to-build-a-reputation-and-five-minutes-to-ruin-it\/","title":{"rendered":"It takes 20 years to build a reputation and five minutes to ruin it."},"content":{"rendered":"

Is your Legal Service vendor protecting your firm\u2019s reputation? Does working with a vendor that has a less than positive reputation impact your firm?\u00a0 Of course, it does!\u00a0<\/em><\/p>\n

Running a client first company, I\u2019m always on the lookout to see how other companies measure up and if they are Client First.\u00a0\u00a0 So, what could Warren Buffett, my Mother, Your Firm\u2019s Reputation, and Service of Process have in common, well let me tell you…<\/p>\n

\u201cIt takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you\u2019ll do things differently\u201d,\u00a0Warren Buffett<\/a><\/p>\n

\u201cYou are known by the company you keep\u201d,\u00a0Doris Weaver<\/p>\n

While the quotes are different, they both communicate the same principle, your reputation is everything. The picture that I used for this blog is the earliest known picture of me and my mom.\u00a0 Mom wasn\u2019t the Oracle of Omaha, but she did know a thing or two about managing your reputation. Growing up in Omaha Nebraska, I suspect that Warren Buffett often heard the same thing from his parents too.\u00a0 \u00a0Where I grew up in the Southwest part of Virginia, you managed your reputation by how you carried out your daily life.\u00a0 Your actions spoke louder than your words. I can remember on multiple occasions when I would ask to go somewhere or do something, and I would get told \u201cNo\u201d.\u00a0 If I dared to ask for more details, I would often hear \u201cYou are known by the company you keep.\u201d<\/p>\n

Recently, I was at a Creditor Rights conference in Delray Beach Florida.\u00a0 During the initial session, one of the moderators asked the group of attorneys to share some of the challenges they are facing in their business.\u00a0 The very first attorney that spoke went on a five-minute rant about how horrible their Service of Process vendor was performing.\u00a0 They were providing inaccurate returns, missing timelines, and providing poor customer service to name a few of the issues mentioned.\u00a0 Then other attorneys began to pile on with similar experiences\u00a0 about the lack of performance of two of my biggest competitors.\u00a0 As I was listening to this, I wondered why two service companies would not do more to ensure a great customer service experience or just do their job.\u00a0 As the conference continued, it was obvious their reputation was ruined in under 5 minutes.<\/p>\n

Every one of 360 Legal\u2019s clients will provide us with a positive recommendation. How many companies can say that?\u00a0 Are you doing everything you can to guard your firm\u2019s reputation?\u00a0 Does working with a vendor that has a less than positive reputation impact your firm?\u00a0 Of course, it does!\u00a0 Often your Service of Process vendor provides the first contact you have with the parties you are filing suit.\u00a0 If that encounter is handled poorly or inaccurate information is returned to you.\u00a0 How does that impact your collection efforts? How many court dates are you missing because service hasn\u2019t been completed properly?\u00a0 How does that lack of performance reflect on your firm with YOUR Clients? Are your clients happy?<\/p>\n

When I started 360 Legal, my goal was to create a different type of legal service company, Client First.\u00a0 Our laser focus at 360 Legal is meeting the needs of our clients.\u00a0 Because of that, every one of our clients will provide us a positive reference, every last one!\u00a0 We achieve that with our Experience, Reliability, Comprehensive Services, and Industry Leading Technology.\u00a0 We believe in this strongly.\u00a0 So much so that we developed a shared set of operating principles focused on Client First,\u00a0360 Legal Client Code<\/a>.<\/p>\n

If your legal service vendor has a less than stellar reputation, is not meeting your performance standards, or is providing poor customer service.\u00a0 Why are you using them?\u00a0 My Mom would tell you;\u00a0\u00a0\u201cYou are known by the company you keep\u201d.\u00a0\u00a0<\/em>Is that how you want your firm to be represented?<\/p>\n

Of course you don’t.\u00a0 So, drop me an\u00a0email<\/a>, give us a call at (888) 360-5345.\u00a0 360 Legal, will make the insanity stop.\u00a0 You don\u2019t have to settle for Client eventually customer service or poor performance, there are other options in the marketplace.\u00a0 We will show you the difference working with a Client First vendor can make for your firm.<\/p>\n

You, your firm, your clients, and your staff deserve better!<\/p>\n

Call Us (888) 360-5345.<\/p>\n","protected":false},"excerpt":{"rendered":"

Is your Legal Service vendor protecting your firm\u2019s reputation? Does working with a vendor that has a less than positive reputation impact your firm?\u00a0 Of course, it does!\u00a0 Running a client first company, I\u2019m always on the lookout to see how other companies measure up and if they are Client First.\u00a0\u00a0 So, what could Warren […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"folder":[],"class_list":["post-11091","page","type-page","status-publish","hentry"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","_links":{"self":[{"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/pages\/11091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/comments?post=11091"}],"version-history":[{"count":2,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/pages\/11091\/revisions"}],"predecessor-version":[{"id":11095,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/pages\/11091\/revisions\/11095"}],"wp:attachment":[{"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/media?parent=11091"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/folder?post=11091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}