{"id":7402,"date":"2021-04-06T13:49:52","date_gmt":"2021-04-06T13:49:52","guid":{"rendered":"https:\/\/360legal.net\/blog\/?p=7402"},"modified":"2021-10-08T13:50:46","modified_gmt":"2021-10-08T13:50:46","slug":"destroyed-luggage-and-the-land-of-the-lost-pre-trials","status":"publish","type":"post","link":"https:\/\/360legal.net\/blog\/destroyed-luggage-and-the-land-of-the-lost-pre-trials\/","title":{"rendered":"Destroyed luggage and the Land of the Lost Pre-Trials"},"content":{"rendered":"

Running a client first company, I\u2019m always on the lookout to see how other companies measure up and if they are\u00a0Client First<\/a>.\u00a0 \u00a0So, what could destroyed luggage and lost pre-trial summons possibly have in common, well let me tell you…<\/p>\n

When I started\u00a0360 Legal<\/a>, I had over 20 years of experience in service-oriented industries.\u00a0 Which means \u2013 at least to me anyway, that we exist for and because of, our clients!\u00a0 Recently, I went on a trip out west for a few days to recharge the batteries and relax.\u00a0 I booked a round trip with\u00a0United Airlines<\/a>, checked two bags.\u00a0 After my return flight, I went to pick up my two bags at baggage claim.\u00a0 The first bag made the trip back unscathed.\u00a0 The second bag was destroyed.\u00a0 While I did not see the actual destruction, it appears to have been damaged by dragging the bag for some distance across the tarmac in Denver before it was loaded on the plane for the trip back to Tampa.\u00a0 The bag was destroyed, the contents were damaged as well.<\/p>\n

So, after I recovered from the disappointment of my property being destroyed, I thought this would be a great test to see if United Airlines is\u00a0Client First<\/a>.\u00a0 After all, I was \u201cFlying the Friendly Skies\u201d, right?\u00a0 In about 5 minutes, I was very disappointed.\u00a0 Which is unfortunate, because there are so many opportunities for company like United Airlines to excel as a\u00a0Client First<\/a>\u00a0company and earn my business on the next flight.\u00a0 It is obvious, they have the personnel, service, and technology infrastructure to provide a good, positive\u00a0Client First<\/a>\u00a0experience and separate themselves from their competitors. First, my bag is tracked via the bag tag barcode and connected to my UnitedApp.\u00a0 United could have used this to immediately notify me of the damage to my bag and create a damage ticket or even to just communicate to me that my bag had been damaged, then inform me of the procedure for initiating a claim.\u00a0 At the very minimum, just notifying me and telling me we are \u201csorry\u201d that your bag has been damaged.\u00a0 None of that happened.\u00a0 It\u2019s too bad.\u00a0 They missed the opportunity to be Client First.<\/p>\n

Companies large and small struggle to compete in the marketplace.\u00a0 It seems that the default is to always compete on price.\u00a0 The Airlines are notorious for offering cut rate fairs with little or no service.\u00a0 But as a traveler, is that really what you want, a low fair with 22.5 inches of legroom and one carryon?\u00a0 Their philosophy seems to be, offer the customer a lower price and they will choose you over their competitors.\u00a0 But as a client or customer, what do you lose when you select a vendor solely based on the lowest price? I would argue a great deal.\u00a0 Vendors that compete on price consistently are stressed and often cannot afford to take a Client First approach.\u00a0 They just don\u2019t have the operating capital or honestly the\u00a0Client First<\/a>\u00a0mindset.\u00a0 Why? Because they are only concerned with the price of their service, not the\u00a0client experience<\/u><\/em><\/a>\u00a0or the customer service, just offering you the lowest price.\u00a0 They never invest in Client First, it\u2019s all about the price.\u00a0 Service isn\u2019t a factor, they offered, and you accepted the lowest price.\u00a0 You want great Client First service with that low price, sorry.<\/p>\n

Clients deserve more!\u00a0 In the legal service industry, I see this every day.\u00a0 I hear it from our prospects, I see it from our competitors.\u00a0 It\u2019s amazing honestly.\u00a0 Everyone jumps to offer a discount without even thinking how that impacts the quality of what is being offered.\u00a0 As recently as a month ago, I was speaking with a prospect and they expressed their frustration with one of my competitors, for our purposes we will call them, ProSuit Process Servers.\u00a0 Evidently, ProSuit had filed a substantial number of pre-trial summons, but never bothered to go pick them up from the clerk.\u00a0 The clerk ended up calling the client to let them know that their summons were setting in the Clerk\u2019s office waiting for ProSuit to pick them up.\u00a0 Can you imagine, the one thing that a Legal Services company does is process your legal documents, ensure the chain of custody, and get them served in a timely fashion.\u00a0 ProSuit failed before they ever got started.\u00a0 When the client enquired with ProSuit, they didn\u2019t kick into gear and go get them, everything just stalled, and the excuses started flowing.\u00a0 Honestly, this is like Starbucks running out of coffee, but that is a story for another time.<\/p>\n

Obviously, I cannot control how United Airlines handles your luggage heck, I can\u2019t even control how they respond to my damage claim \u2013 oh, wait, they haven\u2019t\u2026 or how my competitors issue and serve your legal documents.\u00a0 But I can promise you\u00a0360 Legal<\/a>\u00a0will always operate in a Client First fashion.\u00a0 We will always interact with our clients in accordance with the\u00a0360 Legal Client Code<\/a>.<\/p>\n

If either of these situations sound familiar, drop me an\u00a0email<\/a>, give us a call at (888) 360-5345.\u00a0360 Legal<\/a>, will make the insanity stop.\u00a0 You don\u2019t have to settle for Client Eventually ProSuit customer service, there are other options in the marketplace.\u00a0 We will show you the difference working with a\u00a0Client First<\/a>\u00a0vendor can make for your firm.<\/p>\n

You, your firm, your clients, and your staff deserve better! Call Us (888) 360-5345.<\/p>\n","protected":false},"excerpt":{"rendered":"

Running a client first company, I\u2019m always on the lookout to see how other companies measure up and if they are\u00a0Client First.\u00a0 \u00a0So, what could destroyed luggage and lost pre-trial summons possibly have in common, well let me tell you… When I started\u00a0360 Legal, I had over 20 years of experience in service-oriented industries.\u00a0 Which […]<\/p>\n","protected":false},"author":1,"featured_media":7410,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"Destroyed luggage and the Land of the Lost Pre-Trials","_seopress_titles_desc":"Running a client first company, I\u2019m always on the lookout to see how other companies measure up and if they are\u00a0Client First.","_seopress_robots_index":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[3],"tags":[],"series":[],"post_folder":[],"ppma_author":[487],"class_list":["post-7402","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-process-service"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","author_meta":{"display_name":"Mike Weaver","author_link":"https:\/\/360legal.net\/blog\/author\/admin360\/"},"featured_img":"https:\/\/360legal.net\/blog\/wp-content\/uploads\/2021\/10\/Destroyed-luggage-and-the-Land-of-the-Lost-Pre-Trials_sm-300x300.jpg","coauthors":[{"link":"https:\/\/360legal.net\/blog\/author\/admin360\/","display_name":"Mike Weaver"}],"tax_additional":{"categories":{"linked":["Process Service<\/a>"],"unlinked":["Process Service<\/span>"]}},"comment_count":0,"relative_dates":{"created":"Posted 4 years ago","modified":"Updated 3 years ago"},"absolute_dates":{"created":"Posted on April 6, 2021","modified":"Updated on October 8, 2021"},"absolute_dates_time":{"created":"Posted on April 6, 2021 1:49 pm","modified":"Updated on October 8, 2021 1:50 pm"},"featured_img_caption":"","series_order":null,"publishpress_future_action":{"enabled":false,"date":"2025-03-03 23:50:22","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category"},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"authors":[{"term_id":487,"user_id":1,"is_guest":0,"slug":"admin360","display_name":"Mike Weaver","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/6a6147e47b7bdea200aa1360f7b115ee?s=96&d=mm&r=g","first_name":"Mike","last_name":"Weaver","user_url":"https:\/\/360legal.net\/blog","job_title":"","description":""}],"_links":{"self":[{"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/posts\/7402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/comments?post=7402"}],"version-history":[{"count":1,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/posts\/7402\/revisions"}],"predecessor-version":[{"id":7411,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/posts\/7402\/revisions\/7411"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/media\/7410"}],"wp:attachment":[{"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/media?parent=7402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/categories?post=7402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/tags?post=7402"},{"taxonomy":"series","embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/series?post=7402"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/post_folder?post=7402"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/ppma_author?post=7402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}