{"id":8158,"date":"2022-06-27T07:30:25","date_gmt":"2022-06-27T12:30:25","guid":{"rendered":"https:\/\/360legal.net\/blog\/?p=8158"},"modified":"2024-08-17T12:39:12","modified_gmt":"2024-08-17T16:39:12","slug":"untangling-the-e-filing-mess","status":"publish","type":"post","link":"https:\/\/360legal.net\/blog\/untangling-the-e-filing-mess\/","title":{"rendered":"Sometimes we all need help untangling the  e-Filing mess&#8230;"},"content":{"rendered":"<h2><em><strong>Is your Legal Service vendor offshoring your e-Filing or other services they are providing your firm? The real answer might surprise you!<\/strong><\/em><\/h2>\n<p>&nbsp;<\/p>\n<p>Running a client-first company, I\u2019m always on the lookout to see how other companies measure up and if they are Client First.\u00a0 How many times have you been at a gas station, restaurant, bank, or any other business where you are a customer, ordered, or asked for something based on the description you were given.\u00a0 However, when the order or product showed up it was not at all like what was actually described to you.\u00a0 Maybe the vendor promised to deliver a service or product, but never followed through with the promise or changed the core functionality.\u00a0 As I go about my daily routine, I encounter way too many of these <strong>Client Last<\/strong>\u00a0moments. Every day, I hear similar stories from the prospects that we are working with to improve their legal services and actually deliver them as promised.<\/p>\n<p>Unfortunately, most clients don\u2019t even realize they aren&#8217;t getting what they asked for until it is too late.\u00a0 They have become so desensitized to unkept promises, lackluster service, and support; they don\u2019t even realize there are better alternatives.\u00a0 One thing is certain, sometimes we all need help untangling the mess a vendor has made.\u00a0 At 360 Legal, we are expert un-tanglers.<\/p>\n<p>We hear it all:<\/p>\n<ul>\n<li>Why is my vendor offshoring work?<\/li>\n<li>Why aren\u2019t my cases getting served?<\/li>\n<li>Why can\u2019t we get our signed affidavits?<\/li>\n<li>Why aren\u2019t our cases e-Filed timely\/correctly?<\/li>\n<li>Why is my vendor\u2019s customer service poor?<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>360 Legal has solutions that will untangle these messes and more. We will work with you to get your processes back into compliance and flowing smoothly again.<\/p>\n<p>One of our favorite tangles to straighten out is vendor promises that aren\u2019t kept.\u00a0 This is easy, right?\u00a0\u00a0<a href=\"https:\/\/www.360legal.net\/about\/360legal-client-code.html\" rel=\"noopener\"><strong><em>Honor your words with deeds (360 Legal Client Code)<\/em><\/strong><\/a>.\u00a0 Way too often vendors overpromise and underdeliver or in this case misrepresent their service.\u00a0 We recently had a client that was using a third-party vendor to do their e-Filing.\u00a0 They learned that their long-time vendor had been off-shoring their e-Filing for some time despite repeated assurances that everything was being processed in the U.S.\u00a0 Needless to say, the client was dismayed, it really put them in a very poor position. They had certified to their clients and in their compliance audits that all their vendors were 100% U.S. based, no offshoring.\u00a0 They were certainly in a jam and the perception was that there wasn\u2019t another viable alternative.<\/p>\n<p>Shortly after their discovery, we received a call from them asking if we could help.\u00a0 Fortunately, 360 Legal&#8217;s e-Filing solution,\u00a0<a href=\"https:\/\/www.360legal.net\/services\/efiling-360ezfile.html\" rel=\"noopener\">360eZFile<\/a>, is 100% U.S.-based e-Filing solution.\u00a0 Our unique solution utilizes a unique combination of AI, OCR, human intelligence, and client-specific processing rules to seamlessly e-File your initial pleadings, affidavits, and supplemental documents.\u00a0 Once e-Filed, the confirmation results are returned to 360TotalView or to your Case Management System via EDI.\u00a0 Any rejections are reviewed and processed by our case management team here in the U.S.\u00a0 <a href=\"https:\/\/www.360legal.net\/services\/efiling-360ezfile.html\" rel=\"noopener\">360eZFile<\/a> is a technology-forward process flow that is monitored by U.S.-based case managers to ensure cases are e-Filed correctly, efficiently and on time &#8211; every time.<\/p>\n<p>In the default services industry, regulations and accepted practices change daily. No one likes surprises, especially unnecessary ones. The absolute last thing you need is a surprise during a compliance audit that your current e-Filing or other legal service vendor is offshoring your caseload because it saves\u00a0THEM a Couple\u00a0<strong>Bucks<\/strong>\u00a0 Meanwhile, you, your firm and your employees are left holding the bag, and all at risk of losing your clients or worse.<\/p>\n<p>As a test, ask your current e-Filing vendor or Service of Process vendor if they utilize any offshore labor or subcontractors for any part of their operation.\u00a0 If you get answers like &#8220;Can you be more specific?&#8221; or &#8220;Which part?&#8221;; you are being duped.\u00a0 If you don\u2019t get a straight answer or if you feel like you are getting the run around; drop me an email, and give\u00a0<a href=\"https:\/\/www.360legal.net\/\" rel=\"noopener\">360 Legal<\/a>\u00a0a call! All of\u00a0<a href=\"https:\/\/www.360legal.net\/\" rel=\"noopener\">360 Legal\u2019s<\/a> services are 100% U.S. based, 100% of the time, 365 days a year, 24 hours a day. Working with 360 Legal, will eliminate all the gotchas, offshoring, and other compliance surprises. More importantly, we will show you the difference working with a 100% U.S.-based\u00a0<a href=\"https:\/\/www.360legal.net\/about\/360legal-client-code.html\" rel=\"noopener\">Client First<\/a>\u00a0vendor can make for you, your firm, and your clients.<\/p>\n<p>If your legal service vendor is offshoring your work, is not meeting your performance standards, or is providing poor customer service.\u00a0 Why are you using them?<\/p>\n<p>360 Legal can make the insanity stop.\u00a0 So, drop me an\u00a0<a href=\"mailto:mike@360legal.net\" rel=\"noopener\">email<\/a>, or give us a call at (888) 360-5345.\u00a0 360 Legal, will provide you with a real solution.\u00a0 Don\u2019t settle for offshored work, Client eventually customer service, or poor performance.\u00a0 We will show you the difference working with a <a href=\"https:\/\/www.360legal.net\/about\/360legal-client-code.html\" rel=\"noopener\">Client-First<\/a>\u00a0vendor can make for your firm.<\/p>\n<p>You, your firm, your clients, and your staff deserve better!<\/p>\n<p>Call Us (888) 360-5345.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Is your Legal Service vendor offshoring your e-Filing or other services they are providing your firm? The real answer might surprise you! &nbsp; Running a client-first company, I\u2019m always on the lookout to see how other companies measure up and if they are Client First.\u00a0 How many times have you been at a gas station, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8157,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"Sometimes we all need help untangling the e-Filing mess...","_seopress_titles_desc":"Is your legal service vendor offshoring? 360 Legal offers 100% US-based e-Filing and process serving. Client-first, compliant solutions. Call 888-360-5345 for better service.","_seopress_robots_index":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[19,18,20],"tags":[29,21,25,26,27,22,24,23,30,28],"post_folder":[],"class_list":["post-8158","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client-code","category-customer-service","category-legal-technology","tag-360clientcode","tag-360legal","tag-alfn","tag-answers","tag-clientfirst","tag-defaultservices","tag-e-filing","tag-foreclosure","tag-legaltechnology","tag-serviceofprocess"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","_links":{"self":[{"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/posts\/8158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/comments?post=8158"}],"version-history":[{"count":1,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/posts\/8158\/revisions"}],"predecessor-version":[{"id":8160,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/posts\/8158\/revisions\/8160"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/media\/8157"}],"wp:attachment":[{"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/media?parent=8158"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/categories?post=8158"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/tags?post=8158"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/360legal.net\/blog\/wp-json\/wp\/v2\/post_folder?post=8158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}